We want you to be completely satisfied with your purchase. If you're not, you may be eligible for a return or refund under the conditions outlined below.
Return Window
You have 14 calendar days from the date of delivery to request a return.
Eligibility for Return
To qualify for a return or refund, the following conditions must be met:
The product must be unused and in its original condition.
Digital educational content (e.g., downloadable materials, access codes, or online course modules) must not have been accessed or downloaded.
Physical products (books, kits, etc.) must be returned unopened and in resaleable condition.
Proof of purchase is required (order confirmation or invoice).
Non-Returnable Items
Returns are not accepted for:
Products where the digital content has been accessed or partially consumed.
Customised or personalised educational materials.
Bundled offers if any item in the bundle has been used.
How to Request a Return
To initiate a return:
Contact our support team at [your email/contact form] within the 14-day window.
Provide your order number and reason for the return.
If your return is approved, we’ll provide instructions for returning the product.
Refunds and Klarna Payments
If you purchased using Klarna:
Once your return is approved and processed, we will notify Klarna to update your payment status.
Klarna will pause your invoice during the return period to avoid charges while your return is reviewed.
If the return is approved, Klarna will issue a refund to your original payment method or adjust your payment schedule.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the product was defective or sent in error. We recommend using a tracked service for return shipments. We are not responsible for lost or damaged returns.
Processing Time
Returns are typically processed within 7 business days of receipt. Refunds may take additional time depending on your bank or payment provider.
Contact
For questions or return requests, please contact us at:
Email: info@eliteadt.com
Telephone: 01603 980791
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